Privacy Policy

This Privacy Policy ("Policy") is issued by q769 ("q769", "we", "us", "our"), the operator of the website accessible at q769.cam ("the Platform"). This Policy applies to all users ("you", "your") who access or interact with the Platform in any capacity.

q769 is an English-language online gaming information portal built for Pakistani audiences. We are committed to handling all personal data responsibly, lawfully and transparently. This Policy explains what personal data we collect, the purposes for which we use it, with whom we may share it, how long we retain it, and what rights you hold in relation to it.

By using the Platform you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform. This Policy should be read alongside our Terms & Conditions, which govern your overall use of the Platform.

The following definitions apply throughout this Privacy Policy:

• "Personal Data" — Any information relating to an identified or identifiable natural person, including but not limited to name, email address, IP address and device identifiers.
• "Processing" — Any operation performed on personal data, including collection, recording, storage, use, disclosure or deletion.
• "Data Controller" — The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, q769 acts as the Data Controller.
• "Data Processor" — A third party that processes personal data on behalf of the Data Controller, under written instruction.
• "Cookies" — Small text files placed on your device by the Platform to facilitate certain functions, analytics and user preferences.
• "Third-Party Services" — External platforms, operators or service providers whose links or references appear on the q769 Platform but which are independent of q769.
• "KYC" — Know Your Customer — an identity verification process required by certain operators or regulatory frameworks before account or financial activities are permitted.

q769 collects personal data through several channels, as outlined below. We collect only the minimum data necessary for each stated purpose.

3.1 Data You Provide Directly

When you register for an account, subscribe to communications, submit a support query or otherwise interact with the Platform, you may provide:

• Full name and date of birth.
• Email address and, where applicable, phone number.
• Username and password (stored in hashed form — never in plain text).
• City or region of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar) for content personalisation.
• Identity documents submitted for KYC verification, where applicable.
• Any content you voluntarily submit through feedback forms or support channels.

3.2 Data Collected Automatically

When you visit the Platform, our systems and third-party analytics tools automatically collect certain technical data:

3.3 Data from Third Parties

In limited circumstances, q769 may receive data about you from third-party sources such as analytics providers or fraud-detection services. Such data is handled with the same protections applied to directly collected data.

q769 processes your personal data for the following specific purposes only. We do not use personal data for purposes beyond those stated below without first seeking your consent or establishing a separate legal basis.

• Account Management: Creating, maintaining and managing your user account, including authentication and password recovery.
• Service Delivery: Providing access to the Platform's content, features and tools in accordance with your account preferences.
• Communications: Sending service-related notifications, security alerts, policy update notices and, where consent is given, informational newsletters.
• Security and Fraud Prevention: Monitoring for suspicious activity, verifying identity where required and protecting the Platform against unauthorised access.
• Analytics and Improvement: Understanding how users interact with the Platform in aggregate terms to improve content quality, page performance and user experience.
• Legal Compliance: Meeting obligations under applicable laws, responding to lawful requests from regulatory or law enforcement authorities and enforcing our Terms & Conditions.
• Responsible Gambling: Identifying usage patterns that may suggest problematic gambling behaviour and, where appropriate, providing relevant responsible gambling information.

Where applicable data protection frameworks require a documented legal basis for each processing activity, q769 relies on the following:

• Contractual Necessity: Processing required to provide the service you have agreed to receive — for example, managing your account and delivering Platform content.
• Legitimate Interests: Processing that is necessary for q769's legitimate operational interests, such as security monitoring, fraud prevention and Platform analytics, provided such interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable laws, regulatory requirements or valid court orders.
• Consent: Processing based on your explicit, freely given and informed consent — for example, receiving optional marketing communications. You may withdraw consent at any time by contacting [email protected].

q769 does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes. We may share personal data in the following limited circumstances:

6.1 Service Providers (Data Processors)

q769 engages trusted third-party service providers to perform functions on our behalf, including cloud hosting, analytics, email delivery and security monitoring. These providers act as Data Processors under written data processing agreements and are prohibited from using your data for any purpose other than providing the contracted service.

6.2 Legal and Regulatory Disclosures

q769 may disclose personal data to government authorities, law enforcement agencies, courts or regulatory bodies where required to do so by applicable law, court order or legal process. We will, where legally permissible, endeavour to notify affected users of such disclosures.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of q769's business, personal data held by q769 may be transferred to the relevant successor entity. Affected users will be notified prior to any such transfer where required by law.

6.4 Payment Provider References

References to payment methods on q769 — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are provided for contextual information purposes only. q769 does not transmit personal data to these providers. Any payment transaction takes place between you and the relevant third-party operator or financial institution directly.

The q769 Platform uses cookies and similar tracking technologies to provide core functionality, improve performance and analyse usage patterns.

7.1 Types of Cookies We Use

• Essential Cookies: Required for core Platform operation, including session management and security. These cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to collect aggregate data on how users navigate the Platform. This data is anonymised and used solely to improve user experience.
• Preference Cookies: Store user settings such as language preferences to personalise the Platform experience across sessions.
• Third-Party Cookies: Certain embedded tools (such as analytics platforms) may place their own cookies. q769 does not control these cookies and recommends reviewing the privacy policies of relevant third-party providers.

7.2 Managing Cookies

You can manage, restrict or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the Platform. Browser-specific instructions for managing cookies are available through your browser's help documentation.

q769 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations and to resolve any disputes that may arise.

• Account Data: Retained for the duration of your active account and for a defined period following account closure, as required by applicable record-keeping obligations.
• Transaction-Related Records: Retained for the period required by applicable financial regulations, typically a minimum of five years from the date of the relevant activity.
• Communication Records: Support interactions and correspondence retained for a reasonable period to facilitate follow-up and dispute resolution.
• Analytics Data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked to any identifiable individual.
• Cookie Data: Session cookies are deleted when you close your browser. Persistent cookies expire at the interval defined in the cookie itself.

When data is no longer required, q769 deletes or anonymises it using industry-standard secure deletion methods.

q769 implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. Our security practices include, but are not limited to:

• Encryption of data in transit using TLS (Transport Layer Security) protocols.
• Passwords stored exclusively in irreversibly hashed form — never in plain text.
• Access controls ensuring that personal data is accessible only to authorised personnel with a documented need to process it.
• Regular security assessments of Platform infrastructure and processes.
• Contractual data security obligations imposed on all third-party Data Processors.

Despite these measures, no data transmission over the internet or electronic storage system is entirely immune from risk. q769 cannot guarantee the absolute security of data transmitted to or from the Platform and encourages users to take their own precautions, including using strong unique passwords and enabling any available two-factor authentication features.

Subject to applicable data protection law, you hold the following rights in relation to your personal data. To exercise any of these rights, contact q769 at [email protected]. We will respond within a reasonable timeframe and in any case within the period required by applicable law.

The q769 Platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the applicable operator or licence jurisdiction. q769 does not knowingly collect personal data from individuals under the age of 18.

If you have reason to believe that a minor has provided personal data to q769 without appropriate parental or guardian consent, please contact us immediately at [email protected]. Upon verification, we will take prompt action to delete the relevant data.

The q769 Platform may contain references to or links toward third-party websites, gaming operators and services. These third parties operate under their own privacy policies and data handling practices, which are entirely independent of q769.

q769 accepts no responsibility or liability for the privacy practices, data collection or data handling of any third-party website or service, regardless of whether that website or service is referenced in q769 content. We strongly encourage you to review the privacy policy of any third-party service before providing personal data to it.

This applies equally to third-party analytics tools, embedded content and any payment provider platforms referenced on q769, including but not limited to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah.

The operation of the q769 Platform may involve the transfer of personal data to countries outside of Pakistan, including to countries where data protection standards may differ from those in your home jurisdiction.

Where such transfers occur, q769 takes appropriate steps to ensure that your personal data continues to receive an adequate level of protection, including through the use of contractual safeguards with recipient entities. By using the Platform, you acknowledge and consent to the transfer of your personal data in the circumstances described in this Policy.

q769 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements or Platform functionality. All revisions will be published on this page with an updated "Last Updated" date at the top of the Policy.

Where changes are material — for example, where a new category of data is collected or a new purpose for processing is introduced — q769 will make reasonable efforts to notify registered users in advance, either by email or through a prominent notice on the Platform.

Your continued use of the Platform following publication of a revised Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not accept the revised Policy, you should discontinue use of the Platform and may request account closure by contacting us at the details in Section 15 below.

For any questions, concerns or requests related to this Privacy Policy or to the handling of your personal data by q769, please use the contact information provided below. We aim to respond to all privacy-related enquiries promptly and, in all cases, within the timeframe required by applicable law.